National Association of State Retirement Administrators

Position Information

Operations Support Specialist I


Unleash your potential by joining our team as an Operations Support Specialist I. At PERA, you can support those who have supported you whether it’s a favorite teacher, the snowplow driver that cleared winter roads or the state trooper who let you off with a warning. Chances are these people who make a difference are PERA members and you can make a difference to those who have helped you.


As an operations support team member you will contribute to processing and delivering of company incoming and outgoing mail in accordance with established guidelines. Team members perform and rotate duties required for completing daily mail operations. Additional duties such as batching and scanning documents, routine data entry and completing publication requests are also a part of this role

Our ideal candidate is a reliable team player with a “can-do” attitude and is willing to help out wherever needed. We are looking for a detail-oriented professional who takes initiative and has the ability to adapt to changing priorities. Our ideal candidate is diligent in following up on workflow and takes pride and ownership in their work and responsibilities.


  • Processes incoming and outgoing mail including opening, sorting, date stamping, reviewing, researching and preparing documents for imaging and batching
  • Processes and may deliver UPS and FedEx packages
  • Processes certified and overnight mail
  • Reviews, researches and codes incoming electronic documents
  • Organizes a variety of document types into batches for scanning
  • Scans batched documents and reviews for quality to identify acceptable and unacceptable images
  • Indexes, verifies and releases documents into PERA document system for retrieval
  • Responsible for preparing and mailing publication order requests
  • Boxes and labels original documents for confidential destruction
  • Monitors form and publication inventory and orders new stock as needed
  • Prepares and mails outgoing correspondence for several divisions
  • Schedules pickups with mail courier as needed
  • Cross-trains in several functional areas to provide backup as needed
  • Participates in training and educational opportunities for ongoing professional development
  • Maintains regular and prompt attendance in the workplace
  • Carries out other duties as assigned
Position: Operations Support Specialist I
Organization: Colorado PERA
Location: Denver,  CO 
United States
Salary: $18.30 - $23.00
Posting Start Date: 3/18/2024
Date Posted: 3/18/2024


  • High school diploma or education equivalent
  • Basic proficiency using Microsoft Office suite
  • Detail oriented with effective organization and time management skills
  • Knowledge of proper English usage, spelling, grammar, and punctuation
  • Aptitude for consistent routine and repetitive tasks
  • Ability to comprehend established guidelines and confidence to take initiative in a team-focused environment
  • Ability to process multiple detailed workloads


  • Standard office environment with constant computer operation, and other office productivity machinery, such as a copy and printer machine.
  • Long periods of time in a stationary position
  • Frequent positioning or moving materials weighing in excess of 25 pounds


This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.

Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

All Colorado PERA employees are subject to PERA’s Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading.  You may request copies of these policies from PERA’s talent acquisition team and any questions can be answered by PERA’s Investment Administration team.

Complete the employment application online at Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

  1. Why are you interested in this position? Why do you think your skills and/ or experiences would make you successful in this position?
  2. Some people work best as part of a group – others prefer the role of individual contributor. How would you describe yourself? Give an example of a situation where you felt you were most effective.
  3. How do you minimize the risk for errors in your work?
  4. Describe a situation in which you were under a great deal of pressure because of numerous demands competing for your time and attention. How did you handle the situation?
  5. What approach do you take in communicating with people? What kinds of communication situations cause you difficulty? Give an example.

Upon submission of your application a confirmation will appear on your screen, within the confirmation you will be provided a link to a pre-employment skills assessment. You may complete this assessment immediately following your application submission or you may log into your account and complete this at a time which works better for you.


Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado’s largest pension plan, we serve and educate over 600,000 members who are former and current public employees. 

At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees’ growth through training and leadership opportunities.

To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA’s defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer.

To learn more about life at PERA, watch this video or visit

Position Title: Operations Support Specialist I
Division: Communications Division
Reports to: Operations Support Team Manager
Job Status: Full Time / Non-Exempt
Salary: $18.30 - $23.00 per hour, commensurate with experience
Posting Dates: 3/15/2024 - 3/31/2024

Status: This listing expires on: 5/17/2024
Send to a Friend  Send to Friend
   Print Job
Return to Job Search  Return to Job Search
Post a Position  Post a Position
Organization Information
Colorado PERA

Denver,  CO 80203
United States
Ande Sailer