National Association of State Retirement Administrators

Position Information

Disability Retirement Coordinator
Disability Retirement Coordinator

$64,729.60 - $87,131.20 Annually
This recruitment is open to the public. Applications will be accepted on   a continuous basis until the needs of OCERS have been met.

Interested applicants are encouraged to apply immediately as this          recruitment may close at any time.

The Orange County Employees Retirement System (OCERS) invites you to join our TEAM! We are now accepting on-line applications for a Disability Coordinator. This recruitment is open to the public and is being held to establish an Eligible List. The established eligible list may be used to fill positions in similar and/or lower classifications. 
Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 48,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $21 billion dollar fund. For more information about OCERS, please click here.

OCERS mission is to provide secure retirement and disability benefits with the highest standards of excellence.
OCERS' vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.
  • Open and Transparent
  • Commitment to Superior Service
  • Engaged and Dedicated Workforce
  • Reliable and Accurate 
  • Secure and Sustainable

OCERS is seeking a Disability Coordinator to perform unique duties requiring the exercise of considerable discretion and responsible decision-making in the work performed. This position is assigned to the Disability Division and reports to the Assistant CEO, External Operations. Under general direction, the incumbent will manage work schedules, complete evaluations, counsel and develop staff, manage special projects, and perform other duties as assigned. OCERS supervisory staff is expected to uphold the highest standards of accountability, Employer focus, and system efficiency. 

This position will provide responsive, high-quality service to OCERS members, representatives of outside agencies, and members of the public by providing accurate, complete, and up-to-date information in a courteous, efficient, and timely manner. The selected incumbent will present oral and written reports to the Disability Committee, Board of Retirement, Employers, and OCERS members. The Disability Coordinator will be responsible for recruiting new panel physicians as well as ongoing quality control of the current panel. The incumbent will coordinate return-to-work practices and reasonable accommodation procedures with the County and Employers and will represent OCERS as an expert witness on disability matters in Disability Hearings.

The ideal candidate will have extensive demonstrated experience in all the key competencies noted below.

Retirement Disability Customer Service Expertise:
  • Manage disability and/or workers' compensation claims from the beginning to completion
  • Effectively analyze problems, readily commit to action, and develop responses that increase productivity and effectiveness
  • Understand, anticipate, and meet the needs of OCERS members
  • Solicit feedback and translate the voice of OCERS members into business improvements

Analysis/Problem Resolution/Results Oriented:
  • Review disability cases prepared by Disability Investigators to ensure accuracy and thoroughness prior to presenting the cases to the Disability Committee
  • Research, organize, and accurately interpret and apply laws and regulations
  • Develop alternate solutions or options for management to consider

Effective Communication Skills:
  • Possess exceptional public speaking skills and facilitate presentations of a complex and technical nature to a diverse audience
  • Interact in a professional and courteous manner with a variety of individuals at all organizational levels
  • Communicate sensitive issues effectively with empathy, persuasion, and accuracy
  • Proactively address problems, facilitate interactive discussions, and foster a collaborative working environment

Technical/Computer/Office Skills:
  • Demonstrate thorough understanding and interpretation of complex medical terminology
  • Reflect proficiency on current computer systems/programs, create documents, spreadsheets, and maintain calendars
  • Complete work product with a high level of accuracy and is very detail-oriented
  • Produce a variety of complex reports using various software programs
Position: Disability Retirement Coordinator
Organization: Orange County Employees Retirement System
Location: Santa Ana,  CA 
United States
Salary: $64,729.60 - $87,131.20
Posting Start Date: 11/4/2022
Date Posted: 11/4/2022
Education and/or Experience:
Four years of experience which demonstrates the application of the knowledge and abilities listed below; two years of which must include technical level experience in a retirement system, workers' compensation insurance, or government benefits program, or in a personnel system which includes disability experience.

Special Notes, Licenses, or Requirements:
A valid California Class C driver's license or the ability to arrange necessary and timely transportation for field travel.

Highly Desirable: 
  • Certified Professional in Disability Management (CPDM)
  • Workers' Compensation Claims Professional certification (WCCP)
  • Certified Employee Benefits Specialist (CEBS)
Please click here to view the minimum qualification and education substitution criteria 

Knowledge of:
  • Extensive knowledge of the 1937 County Employees Retirement Law and current regulations and statutes as they relate to disability and service retirements, divorce, and death benefits
  • County policies and procedures including Civil Service Rules, the Compensation Ordinance, hiring, purchasing, grievance, and disciplinary procedures
  • Disability and workers' compensation processes
  • Telephone, office, and online etiquette
  • Customer service objectives and strategies
  • Methods and techniques of supervision, training, and motivation of staff
  • Methods and techniques for record keeping and report writing
  • Computer applications and hardware related to the performance of the essential functions of the job

Skills/Ability to:
  • Work independently with minimal supervision while completing a large volume of work and managing competing priorities and strict timelines in order to accomplish the goals and objectives of the Disability Division
  • Establish and maintain professional relationships with members, Employers, staff, officials, and the public
  • Communicate effectively in English both orally and in writing
  • Maintain a professional demeanor in volatile situations which require a high degree of sensitivity, tact, and diplomacy
  • Prepare, interpret, and evaluate a variety of narrative and statistical data, reports, and presentations
  • Manage, coordinate, and plan the day-to-day operations of OCERS Disability Division
  • Understand and interpret laws, policies, and ordinances 
  • Read, understand, and interpret complex medical terminology 
  • Manage, coordinate, and plan the day-to-day operations of OCERS Disability Division
  • Understand and interpret laws, policies, and ordinances
  • Supervise, train, coordinate, and evaluate employees
  • Perform job functions independently and in an ethical and objective manner
  • Exercise appropriate judgment in answering questions and releasing sensitive or confidential member information
  • Demonstrate strict confidentiality, professionalism, integrity, and compliance with applicable laws and regulations at all times

OCERS offers a competitive benefits package that includes a choice of several health plans, vacation and healthcare leave, and paid holidays. Additionally, OCERS has a retirement plan which has reciprocity with the Public Employees Retirement System (PERS). Participation in a deferred compensation plan is also available. OCERS also offers a $10,000 annual Educational and Professional Reimbursement. 

OCERS Human Resources Department screens all applications and supplemental information materials to identify qualified candidates. Applications submitted without a completed supplemental information form will be disqualified from further consideration. After screening, candidates who meet the minimum qualifications will be referred to the next step in the recruitment process. All candidates will be notified via email of their status in the process.
Applications Appraisal Panel (AAP) | Application Rating (Refer/Non-Refer): 
Application material will be rated by a panel of job knowledge experts for those qualifications most needed to perform the duties of the job. The more qualified candidates will be referred to the next step. All notifications regarding this recruitment will be sent via e-mail.
Qualifications Appraisal Panel (QAP) | Application Rating (Weighted 100%): 
Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job.
Based on OCERS needs and the number of applications received, the selection procedures listed above may be modified and all affected candidates will be notified. 

  • Only on-line applications with the completed supplemental questions will be accepted
  • E-mail is the primary form of notification during the recruitment process. Please ensure your correct email address is on your application and only use one email account
  • Your application should highlight all of the areas in which you have developed expertise, matching your professional experience with the specific qualifications listed above
  • It is recommended that you record and print your confirmation page, as this verifies receipt of your on-line application
  • You may apply on-line at the OCERS Website:
  • For specific information pertaining to this recruitment please contact Felicia Durrah at (714) 569-4810 or e-mail

Do not submit your resume to this email address as it will not be considered in lieu of the required application process. 

Click here for additional Frequently Asked Questions.    

Please see the below for important information regarding COVID-19 related requirements:
The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change.The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination or testing as follows:
  • Workers, who provide services in certain Medical or High-Risk Settings, will be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing.
  • Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted.  (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted, they will be required to wear a mask and undergo weekly COVID-19 testing.)
The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders.  You will receive notification of any requirement as it applies to a position.   
OCERS, as an Equal Employment Opportunity employer, encourages applicants from diverse backgrounds to apply.  
Status: This listing expires on: 1/3/2023
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Organization Information
Orange County Employees Retirement System
2223 E Wellington Ave
Suite 100
Santa Ana,  CA 92701
United States
Felicia Durrah