National Association of State Retirement Administrators

Position Information

Insurance Administrator


This position is responsible for providing PERAs insurance program information to retired and active members. Ability to comprehend and communicate insurance plan details, respond effectively to inquiries, and resolve elevated issues. Advocates with carriers on behalf of members and understands compliance issues with insurance plans.


Our ideal candidate has experience in the healthcare insurance industry. We are looking for a motivated, team player who takes pride and ownership in their responsibilities. The ability to work effectively in a deadline driven environment, follow established processes and procedures, and confirm the accuracy of your own work is a must. If you are a self-starter with the ability to communicate effectively with a variety of people, this is a great fit. You will use your unique skills to do important and meaningful work for the state of Colorado citizens.


  • Provides accurate and timely health care, prescription drug, dental, vision, and life insurance information to PERAs retired and active members

  • Engages in daily communications with members to effectively explain and clarify plan information via in-person, phone, and written correspondence.

  • Acts as liaison between members and carriers in researching and resolving eligibility, coverage, and claims issues

  • Manages and completes workflow items and reports, such as discrepancy reports and aging out of the plan

  • Provides excellent customer service

  • Manages multiple interruptions on a daily basis

  • Utilizes analytical reasoning skills and proactive research methods to assist with and prepare for member interactions

  • Processes and resolves members inquiries and issues, such as claims and prescription drug eligibility

  • Reconciles premium payments and eligibility of enrollees with carriers

  • Prioritizes and organizes work maximizing effectiveness to efficiently meet deadlines

  • Maintains regular and prompt attendance in the workplace

  • Carries out other duties as assigned

Position: Insurance Administrator
Organization: Colorado PERA
Location: Denver,  CO 
United States
Salary: 22.50 - 28.12
Posting Start Date: 8/9/2022
Date Posted: 8/10/2022


  • Bachelor's degree in business related field or equivalent combination of education and experience.

  • 1 to 2 years experience in insurance or employee benefits.

  • Must be able to provide an excellent customer service experience and to assist a retired population

  • Analytical, detail oriented with an aptitude for math

  • Proficiency with Microsoft Office

  • Ability to ask clarifying questions to effectively resolve member or retiree issues

  • Ability to comprehend and communicate insurance plan details

  • Ability to deal with sensitive and/or confidential information and situations

  • Ability to prioritize, organize, and work with minimal supervision

  • Effective verbal and written interpersonal communication skills

  • Ability to travel overnight on a limited basis

  • Performs day-to-day administration of PERA's insurance programs and services. Handles basic and routine tasks under direction of Insurance Manager and/or Senior Insurance Administrator.

  • Possesses working knowledge of health, dental, vision, prescription, and life insurance.


  • Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine

  • Occasionally moving and positioning supplies in excess of 20 pounds

  • Travel by car may be required during October Open Enrollment period


  • Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.


This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.

Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.

Complete the employment application online at Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

  1. Why are you interested in this position? Why do you think your skills and/or experience would make you successful in this position?

  2. Describe a situation where you had to communicate difficult information and how you handled it.

  3. When faced with multiple tasks, how do you prioritize the demands? What were the results?

  4. How do you handle multiple interruptions or breaks in routine when focused on a task at hand?

As Colorado's largest public pension plan, we are committed to providing retirement and other benefits to more than 600,000 current and former teachers, State Troopers, corrections officers, snowplow drivers, and many other public employees who provide valuable service to all of Colorado.

We hire exceptional employees and invest in their growth and development. We are passionate about our work and committed to serving our members by delivering quality customer service, sound investment decisions, and education programs. Our culture is built on the core values of integrity and accountability, excellence and initiative, collaboration, and engagement. PERA is an equal opportunity employer. We value diverse perspectives and promote an inclusive culture, recognizing that our people are our primary asset. We provide a healthy work-life balance and a culture where excellence is rewarded. At PERA, your work makes a difference every day.

At PERA, you will earn more than just a paycheck- our total rewards package is focused on wellbeing. We offer a comprehensive benefit plan with eligibility for most plans being the first of the month following the date of hire. We offer a generous paid time off plan as well as paid volunteer hours, PERAs defined benefit plan, 401(k) and 457 defined contribution plans (including employer match on the 401(k), as applicable), tuition assistance, on-the-job training, free access to an on-site fitness center, free on-site parking or RTD subsidy, and more. PERA is also a Public Service Loan Forgiveness qualifying employer. For more information, please visit

Position Title: Insurance Administrator I
Division: Insurance
Reports to: Insurance Manager
Job Status: Full Time / Non-Exempt
Salary: $22.50 - $28.12 per hour, Commensurate with experience
Posting Dates: 8/3/2022 - 8/24/2022

Status: This listing expires on: 10/9/2022
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Organization Information
Colorado PERA

Denver,  CO 80203
United States
Chris Erwin