National Association of State Retirement Administrators

Position Information

Support Specialist I - Employer Relations


This administrative position works and completes a variety of assignments that support day-to-day Benefit Services Divisions areas such as benefits processing, payroll, employer relations, and active member services. Responsibilities include but are not limited to data entry, verifying and compiling information, record keeping, and benefit processing to support the assigned area.


Our ideal candidate is a team player who is detail oriented and highly dependable. We are looking for someone with excellent time-management skills, can remain focused while managing multiple priorities and/or interruptions, and has the ability to process work through a work queue on a daily basis.


  • Responsible for data entry input, information retrieval, written correspondence and mailings
  • Researches and compiles account information, reports, files, and benefit applications
  • Responsible for work queues and processing items; investigates and resolves issues utilizing discretion and judgement according to established procedures
  • Interacts with visitors at front desk, responds to questions, and/or refers questions or issues to appropriate staff or department
  • Reviews submitted forms, applications and benefits paperwork for accuracy and completeness
  • Serves as a liaison for internal/external contacts as directed by the supervisor
  • Prepares, reports, and presents information in a meaningful and logical manner
  • Communicates with parties submitting documentation when clarification or follow-up is necessary
  • Contributes to development of department through projects and initiatives
  • Applies a general knowledge of principles, procedures and practices related to the assigned area
  • Understands and documents established standard operating procedures
  • Participates in training and educational opportunities for ongoing professional development
  • Maintains regular and prompt attendance in the workplace
  • Carries out other duties as assigned
Position: Support Specialist I - Employer Relations
Organization: Colorado PERA
Location: Denver,  CO 
United States
Salary: 22.50 - 28.12
Posting Start Date: 8/10/2022
Date Posted: 8/10/2022


  • A combination of education and experience equivalent to 1-2 years of administrative, benefits, financial, customer service, and/or office experience
  • Strong attention to detail and effective time management and organizational skills
  • Effective interpersonal, oral, and written communication skills
  • Demonstrated ability to maintain confidentiality and handle sensitive information and situations appropriately
  • Ability to prioritize work with moderate direction and oversight
  • Strong organizational, analytical and problem solving skills
  • Ability to work independently and within a team environment
  • Proficiency with Microsoft Office software including SharePoint


  • Standard office environment with frequent to constant telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine.
  • Occasional positioning or moving materials and equipment weighing in excess of 20 pounds


Complete the employment application online at Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

  1. Why are you interested in this position? Why do you think your skills and/or experiences would make you successful in this position?
  2. This position requires attention to detail. Please describe the aspect of your current, or recent, work that requires your highest level of attention to detail.
  3. What type of work do you enjoy doing the most?

As Colorados largest public pension plan, we are committed to providing retirement and other benefits to more than 600,000 current and former teachers, State Troopers, corrections officers, snowplow drivers, and many other public employees who provide valuable service to all of Colorado.

We hire exceptional employees and invest in their growth and development. We are passionate about our work and committed to serving our members by delivering quality customer service, sound investment decisions, and education programs. Our culture is built on the core values of integrity and accountability, excellence and initiative, collaboration, and engagement. We value diverse perspectives and recognize that our people are our primary asset. We provide a healthy work-life balance and a culture where excellence is rewarded. At PERA, your work makes a difference every day.

At PERA, you will earn more than just a paycheck- our total rewards package is focused on wellbeing. We offer a comprehensive benefit plan with eligibility for most plans being the first of the month following the date of hire. We offer a generous paid time off plan as well as paid volunteer hours, PERAs defined benefit plan, 401(k) and 457 defined contribution plans (including employer match on the 401(k), as applicable), tuition assistance, on-the-job training, free access to an on-site fitness center, free on-site parking or RTD subsidy, and more. For more information, please visit


Position Title: Support Specialist I - Employer Relations
Division: Benefit Services
Reports to: Employer Relations Manager
Job Status: Full Time / Non - Exempt
Salary: $22.50 - $28.12 per hour, commensurate with experience
Posting Dates: 8/5/2022 - 8/21/2022

Status: This listing expires on: 10/9/2022
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Organization Information
Colorado PERA

Denver,  CO 80203
United States
Chris Erwin