Member Account Management Division, Chief
CalPERS, a $486B company, is seeking a talented, energetic leader to become the Division Chief of the Member Account Management Division. This is an incentive eligible position. The incumbent will be eligible for an annual incentive award of up to 15% of salary.
The Member Account Management Division (MAMD) administers the Service Credit Purchase & Elections (SCPE) Program. Services include assisting with requests and elections for purchasing service credit, providing refunds of member contributions, and conducting in-depth research and analysis of member accounts to address potential service credit accrual discrepancies. The division also provides a wide range of administrative support to six divisions in the Customer Services & Support (CSS) Branch. In this capacity, the Branch Administrative Services Section (BASS) coordinates human resources support for approximately 900 team members, oversight of the $121 million branch budget, and data collecting and reporting of CalPERS CSS Customer Service metrics.
Under the administrative direction of the Deputy Executive Officer (DEO), Customer Services and Support (CSS), the Chief, Member Account Management Division (MAMD), has full responsibility for the administration of MAMD; serving members and employers, of state, public agencies and school districts that comprise the California Public Employees Retirement System (CalPERS).
